This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA Tinker AFB, OK, Oklahoma City, OK, Ogden, OK.
In order to qualify for this position, you must meet the requirements described below. Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: For this position, qualifying experience is experience briefing and working directly with high-ranking military and civilian managers within DISA and DoD system proponent agencies as well as Military Department customers. Experience in coordinating, justifying, defending, and/or negotiating requirements both for continuation of current workload and transitions to new IT workloads. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
This role supports DISA's IT service planning and delivery. Responsibilities include workload configuration, troubleshooting, customer assistance, and training, meeting both internal and external customer needs.
Serves as the Operations Branch Chief, leading three shifts of 24x7x365 support for hybrid cloud operations.
Leads a team of support professionals overseeing and managing projects to provide world-class computing services in support of the Department of Defense's Warfighters and other defense missions globally.
Provides senior experience and leadership to subordinate supervisors and technicians who troubleshoots the most complex problems in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
Develops and manages customer performance requirements and customer support policies and procedures.
Leads rapid response teams in 24x7 triage of customer service problems resulting from catastrophic events such as virus infections or widespread power outages across multiple time zones.