Security Senior Analyst
The SOC Senior Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools/systems (e.g. access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues.  In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor. 

Key Responsibilities:

Assist company employees in all concerns that pertain to safety, security, and property.
Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.
Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.
Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
Notify, assist, and direct external emergency personnel and internal resources as necessary
Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations
Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed
Manage information flow to and from an incident
Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
Ensure that complete and accurate information is entered in the incident management system
Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
Monitor travel safety and security of company's staff
Maintain situational awareness of current global current events.
Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed
Initiate mass communication notifications as required
Notify leadership of events effecting business operations and employees
Ensure proper handling of highly confidential information.
Perform other duties assigned by supervisors related to security and safety
Job Requirements:
Ability to work all shifts and holidays when needed. The SOC will function 24 / 7 / 365