Delivery Operations Associate Manager

Created at: July 14, 2025 00:02

Company: Accenture

Location: Louisville, TN, 37777

Job Description:

We Are:
Accenture Operations delivers tangible value for our client as well as exciting work and career opportunities for our people through the creation of highly skilled and distributed human + machine workforces, powered by data and insights, to create an evolved intelligent operating model.
You Are:
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.
 
The Work:
This role will assist with day-to-day operations for all AP related activities (void checks, returned mail, fraud affidavits, etc). 
This role is the POC for AP related escalations. Capable of managing extremely critical processes for client escheatment state fillings, unclaimed property, and 1099s.
Escheatment and Unclaimed property responsibilities include tasks associated with evaluating and submitting funds and the associated filing of reports for unclaimed customer property based on state escheat requirements.
Establishes and maintains procedures for identifying and filing unclaimed property based on escheat laws for each state.
Reviews various preliminary application reports that identify funds subject to each state’s escheat requirements.
Coordinates the printing and mailing of due diligence letters.
Participates in any unclaimed property audits conducted by the respective states.
Keeps abreast of changes to state statutes regarding escheat requirements.
Metric oriented and possess skills to manage offshore teams independently; will also be responsible for managing MVW processes and team in Delhi.
Works with Disbursements and Card Programs Lead in Knoxville and offshore teams to meet daily deliverables/SLAs/ KPIs, scorecards in Disbursements.
Design, implement, manage and support accounts payable activities for an organization by applying the relevant processes, policies and applications.
In this role you are required to do analysis and solving of moderately complex problems.
Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
The person requires understanding of the strategic direction set by senior management as it relates to team goals.
Primary upward interaction is with direct supervisor or team leads.
Generally interacts with peers and or management levels at a client and or within Accenture.
The person should require minimal guidance when determining methods and procedures on new assignments.
Decisions often impact the team in which they reside and occasionally impact other teams.
Individual would manage medium-small sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
Please note that this role may require you to work in rotational shifts.
Location: Knoxville.


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