The purpose of the Security Assistant (Dispatcher) position is to initiate and carry out a variety of complex duties such as monitoring and directing police officer response to emergency and non-emergency criminal activity, security and life safety matters, communications, radio dispatching, telephone, fire and security computer system.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/25/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the Federal service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Security Assistant, and that is typically in or related to the work of this position. Specialized experience includes: knowledge of security or law enforcement objectives and programs; carrying out support tasks related to law enforcement and security administration; monitoring and responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR, Education: Have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. Combination: Possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. You will be rated on the following Competencies for this position: Communications Computer Skills Manages and Organizes Information Security Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The duties of this position include, but not limited to: Performs alarm and access monitoring, trace access patterns, and assign or remove user permissions. Opens and secures doors remotely during routine and emergency operations. Assesses on-scene behavior and determine when it is appropriate to dispatch law enforcement or other personnel to investigate. Responds to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc. Performs system checks on a variety of equipment used in the dispatch center. Operates a variety of communications and security equipment, such as computers, multi-frequency radios, multi-line telephone system, and other related peripherals Maintains accurate key inventory and accountability database. Utilizes an electronic system to complete vehicle registration tasks and issue decals and permits as authorized by policy. Monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services. Compiles and prepares reports related to events occurring in the operation of the police control center. Performs and documents emergency callbacks when necessary. Operates an established vehicle registration and visitor management program. Maintains accountability of police officer badges issued and all associated logs. Coordinates with various federal, state and local law enforcement officials for coordination of emergency situations. Conducts equipment inventories and completes records and other logs. Enters, updates, and retrieves information from a variety of computer systems and sensitive databases. Utilizes state and national systems to access law enforcement information to support field operations and investigations. Queries for items such as criminal histories, arrest warrants, drivers record, vehicle registration, stolen property, firearms, etc. Work Schedule: Full-Time Rotating shifts including days, nights, weekends &holidays (subject to change based on agency needs) Compressed/Flexible: Available Position Description/PD#: Security Assistant/PD99858A Relocation/Recruitment Incentives: Not Authorized