Opportunity
Kohler
Ventures is an independent company wholly-owned by Kohler Co., a global leader
in the manufacture of kitchen and bath products, tile and home interiors, and
an international host to award-winning hospitality and world-class golf
destinations. Our mission is to build new digital businesses that empower
consumers to lead healthier lives. We explore how familiar experiences can be
enhanced and innovations developed through the integration of leading-edge
technology, science, and design. Come join us as we build a best-in-class
global multi-disciplinary team across artificial intelligence, machine
learning, design, advanced software and hardware engineering, strategy, venture
investments, sales, marketing, and partnerships. Our locations are Palo Alto,
CA US, New York City, NY US, Kohler, WI US, Seoul, Korea, and Tel Aviv, Israel.
We are seeking a Customer Service
Representative to help us provide unparalleled support to customers over
phone, emails, chat, and video calls. You will be responsible for being the
voice of Kohler Ventures, ensuring that each customer has an above and beyond
experience with the brand. This is an individual contributor position reporting
to the Customer Success Manager.
Specific
Responsibilities
Provide best-in-class customer experience through calls, emails, chat, and video callsAssist with installation and utilization of product and advanced troubleshooting for technical issuesBecome an expert in Kohler Ventures’ internal systems, navigating multiple computer windows and software systems including the CRM platform, Salesforce, and websiteAct as the voice of Kohler Ventures, thinking proactively of solutions and finding opportunities to go above and beyond for customersWork closely with other members of the Kohler Ventures team, documenting and reporting issues, triaging escalations, and looking for ways to improve each customer’s experience