The Trainer:
Key Responsibilities:
Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.
Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service
Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
Ensure that training content is kept up to date based on client feedback
Role Requirements:
This is an onsite in San Antonio, TX
Must be flexible to work any shift between 7:00 am – 11:00 pm CT including weekends and holidays
The role requires candidate pass English Assessments (written and spoken) with a minimum score of C1 for each