This position is located in the End User Operations Section, IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer. The position description number is 354393. The salary range reflects the locality pay for the Washington, D.C., Metro area. The incumbent will work a flextime, compflex, or maxiflex schedule. This is a non-supervisory, bargaining unit position.
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Knowledge of troubleshooting techniques and analysis.** Knowledge of compliance and vulnerability remediation.** Knowledge and experience managing workstation configuration lifecycle management.** Knowledge and experience scripting for workstations. Ability to write technical documents. Ability to communicate effectively other than in writing.
Manages special projects that have a significant impact on the delivery of customer support services. Represents customer support office in planning for the installation and implementation of new systems ( e.g., upgrade to a new operating system). Leads efforts to define post­-implementation support requirements. Develops and implements performance criteria to ensure that requirements are achieved. Independently designs, develops, and manages major software projects in a specific specialty area to meet complex new or modified current or future business requirements. Independently performs specialized data analysis in order to help understand the concerns of an organization within the Library of Congress. Prepares for and conducts top-down data modeling sessions involving user experts. Formulates conceptual data 'models, entity and attribute definitions, identifies areas of inadequate data availability and recommends methods and procedures for data collection and aggregation. Participates in information requirements analysis to assess the need for specific data reporting procedures. Provides expert analysis and advice on complex program related IT issues or problems where new analytical techniques must be developed to identify and evaluate findings. Based on operations and changing program requirements, identifies relevant issues. Collects relevant information from many varied sources, some of which are difficult to access. Makes authoritative recommendations. Works with a specialized group of programmers on complex, multi-faceted prototype systems. Updates and modifies existing applications, designs new applications and has continuing responsibility for maintenance of automation programs. Participates in the coordination of contract administration activities for long term, extensive technical service contracts. Independently evaluates contractor procedures for the analysis, design, development, test, and support of IT systems. Performs other duties as assigned. -- This announcement has an APPLICATION LIMIT of 300-applications. Therefore, applicants should apply as soon as possible. PLEASE BE ADVISED THAT THIS VACANCY ANNOUNCEMENT WILL AUTOMATICALLY CLOSE AT 11:59PM EST ON THE DATE THAT 300 APPLICATIONS HAVE BEEN RECEIVED UNDER THIS POSTING. If the 300-application limit is not met, the job announcement will close at 11:59 pm, on Wednesday, August 06, 2025. Applicants need to ensure they provide all supporting documentation at the time they apply to the vacancy announcement.