Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
At least one year of experience in hotel or hospitality environment or in progressively responsible office, customer service or other work which indicates the abilities to acquire the particular knowledge and skill to perform the duties of the job. Ability to operate a personal computer and peripheral equipment using Microsoft software or a similar integrated software program. Working knowledge of word processing, database, spreadsheet, and graphics utilization and implementation. Excellent oral and written communication skills. Basic knowledge of business mathematics with experience in cash handling, operating cash register and computing charges. Ability to deal congenially and tactfully with others.
Performs a variety of overnight guest service duties while assisting and monitoring the operation of a lodging activity within Marine Lodge Five Palms. Responsible for performing a full range of services, with a key responsibility being to ensure hotel operation accounting is correctly processed and accurately recorded during the overnight or graveyard shift. Incumbent must be able to work autonomously, independently and alone while performing the following responsibilities: auditing, balancing, posting, annotating, and reporting of guest services transactions using an automated system. Ensures reports for management are complete and ready before the end of the work shift. Prepares and highlights necessary reports concerning reservations and high balances. Serve as the point of contact for all Marine and Guest questions, concerns, and needs while staying at Marine Lodge Five Palms. Other duties such as but not limited to coordinating maintenance, purchasing/supply functions, assisting customers, resolving routine complaints, taking reservations in person and on the phone, following up on delinquent payments, making refunds and adjustments, housekeeping services and any other customer service related duties or transactions. May assign rooms, issue keys, calculate and post charges to guest accounts, collect guest payments, complete administration/clerical duties as assigned or needed, maintain front desk and work order logs and/or computerized log apps, as well as operate the front desk. May perform room inspections and prepare deficiency reports. May be required to assist in conducting the inventory of property and reconciliation of inventory records. Ensures the efficient operation of the guest services location during assigned shift and in the absence of the Lodging managers by performing the following duties; accepting reservations, registering guests, assigning rooms, issuing keys, calculating and posting all charges to guests' account, presenting statements, collecting payments, and operating/using computers to maintain records. Identifies front desk requirements or deficiencies and accordingly prepares pertinent reports. Responsible for change fund and its corresponding cash reports. Assists in training new employees. This position must maintain a professional appearance and courteous demeanor at all times, and embody the ideals prescribed and taught in the "World Class Customer Service" course. A key role of this position is to see out opportunities to "WOW!" a guest and exceed expectations through creativity and teamwork. Provides concierge services as when needed. Assists patron satisfaction by providing guests with any required assistance and resolving complaints/customer issues. Notifies the higher-level supervisor, or proper point of contact for any unusual situations or incidents that require immediate attention. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.