Public Safety Dispatcher

Created at: July 29, 2025 00:04

Company: National Park Service

Location: Saint Louis, MO, 63101

Job Description:

The Gateway Arch National Park is located in downtown St. Louis, Missouri, along the banks of the Mississippi River. For more information, visit: http://www.stlrcga.org Open to the first 100 applicants or until 08/11/2025 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.
All qualifications must be met by the closing date of this announcement-08/11/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience on your 2-page resume. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. EXPERIENCE: For GS:06 - At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: (1) providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in the communications center entering concise, factual call logs and CAD entries; composes routine incident summaries; (2) applying clear step-by-step procedures operating with law enforcement computerized databases such as national law enforcement telecommunications system (NLETS), criminal justice information system (CJIS), national crime information center (NCIC) and; (3) Applying local Standard Operating Procedures and state/federal statutes related to public safety dispatch. OR Experience: FOR GS -07: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: (1) providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in the communications center and drafts comprehensive incident reports, inter-agency notifications, and procedural memoranda; ensures written products are free of ambiguity and suitable for legal or administrative review. (2) Independently prioritizing and/or responding to calls assessing ambiguous situations (e.g., multi-agency incidents), selecting and coordinating the appropriate response strategy, and documenting rationale in after-action reports.; (4) ) providing training on law enforcement and/or public safety dispatching systems-(5) Coordinating responses to incidents; initiating appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols; providing communications and logistical support to responders; maintains status on resources and incidents.. You must include month/year to month year and hours per week worked on your resume. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ICTP/CTAP: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible. If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation. Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).
Perform emergency and non-emergency dispatch and call taking services for public safety incidents and operations in a regional communications center serving multiple National Parks. Monitor and track equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch (CAD) program. Operate a multi-frequency radio console and prioritizes radio traffic and related communications. Utilize NCIC and other law enforcement databases and records management systems. Perform record management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division. Duties will be developmental in nature when filled below the full performance level.


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