Customer Service Associate
San Antonio, TX  (location is non-negotiable)
Roles and Responsibilities
Conducts research and performs investigations to obtain all pertinent information for case evaluation
Analyze case documentation to ensure members qualify for Premium Assistance
Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
Responds to incoming calls from clients and or employers
Observes professional standards of conduct, including attendance, professional behavior and dress code
Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
Identifies and communicates process improvements
Multi tasking ability to prioritize work and work under time constraints
Experience in critical thinking, and problem solving
Ability to work with multiple personnel under minimal supervision
Completes or exceeds daily goals
Performs other duties as assigned
Job Requirements
Hybrid position: the work location for this role will include a mix of working remotely and on site at an Accenture office or center
Must meet Accenture’s Primary Residential Location policy for the San Antonio Accenture Office