See below for important information regarding this job.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The work is moderately active and requires frequent walking, standing, lifting and climbing. The work will occasionally require crouching stooping, bending or stretching to observe/install IT equipment. The work will require a level of manual dexterity necessary to install/repair/replace PCs, switches, cable runs, and other enterprise equipment.
Serve as a senior IT Specialist providing specialized support of a wide range of technical and professional Information Technology (IT) function supporting the J6 mission of enterprise desktop and end-user computing devices.
Provide multi-media support services and end user hardware support services to multiple DLA organizations with the CONUS Area of Responsibility.
Coordinate incident reporting and resolution with the subject-matter experts in other departments as well as other Help Desks and vendor technical support.
Configure, deploy, test, and repair hardware for end-users including CPU's, monitors, laptops, printers, scanners, and other peripheral devices.
Perform root cause analysis of Trouble tickets and make recommendations for resolution on a local and Enterprise level.
Perform Contracting Officer's Technical Representative duties in support of Service Desk Management to include analyzing, developing, scheduling, and coordinating IT projects and resources.
Monitor and evaluate contractors' adherence to cost, schedule, and performance.