The Training Lead will manage day to day operations with supervisory authority over a team of call center trainers.  This role will and work with both client and project stakeholders to continuously provide learning design recommendations that address business challenges. Develop materials for training and instruction modules and virtual instructor-led training. Ensure materials are complete, compliant, and consistent. Create detailed course workplan, monitor assessment results, and continue to improve materials. 
Key Responsibilities:
Manage the delivery of training to new call center agents using a variety of media types
Work with subject matter experts on course development and prepare trainers to conduct sessions
Monitor the quality and effectiveness of the learning environment and outcomes including courseware curriculum and trainer readiness
Coach, mentor, and develop direct reports
Motivate and lead associates by example, effectively communicating individual, team and company objectives to optimize knowledge transfer and maintain transparency wherever possible
Identify, implement, and oversee process improvements across the team in conjunction with delivery leadership
Demonstrate the highest levels of integrity, character, and professionalism in every associate, customer, and client interaction
Role Requirements:
This is an onsite in San Antonio, TX
Must be flexible to work any shift between 7:00 am - 11:00 pm CT including weekends and holidays
The role requires candidate pass English Assessments (scores written B2 and spoken C1)