Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Bachelor¿s degree from an accredited college or university in a related field appropriate to work of the position OR an appropriate combination of education and experience totaling four years¿ experience in the Travel and Tourism industry. Supervisory experience required. Must be capable of managing numerous facilities, satellite and branch locations. Ability to communicate effectively both orally and in writing and to deal with all classes of people. Skill to operate a personal computer. May be required to travel extensively. Required to obtain certification as an Airline Reporting Corporation Specialist within six months of hiring. Must obtain online training for Amadeus Solutions for computer reservations systems and be an Accredited Cruise Counselor within 12 months of entering duty. Must have knowledge of contractual agreements and possess good negotiation skills. Must be knowledgeable in all aspects of reconciliation of commissions and payment as it relates to leisure and government travel. This is a white-collar position where occasional lifting up to 20 lbs may be required.
Responsible for the planning, development, implementation and administration of a large full-scale Information, Tickets and Tours (ITT) and leisure travel program to include oversight of several satellite and branch locations. Responsible for the arrangement and marketing of a wide variety of tours to various points of interest utilizing land, sea and air transportation. Ensures quality service is provided for all aspects of tours, including transportation, hotel accommodations, food service, and recreational pursuits. Serves as primary Point of Contact and communicates with a diverse variety of commercial leisure and government entities. Develops new tours and searches new business opportunities; cultivates business relationships and establishes contracts/agreements to use in tour packages. Plans, organizes work and manages internal resources to ensure maximum'productivity and economies. Prepares financial plans, budgets, cost controls, inventories and related records and reports. Reviews the financial status and operation of facilities; recommends changes to ensure optimum efficiencies. Utilizes advanced Point-of-Sale (POS) systems, online ticketing platforms, leisure travel software, and Global Distribution Systems (GDS) to manage inventory, process transactions, and deliver exceptional customer service. Ensure staff are trained on all systems and that technology is optimized for operational efficiency. Oversees the Boot Travel ticketing process in support of Marine Corps Recruit Depot San Diego. Coordinates with MCCS MCRD to ensure the accurate and timely booking of air transportation for recruits. Tracks and manages changes, cancellations, and rebooking¿s as necessary, ensuring minimal disruption to recruit movement schedules. Maintains accountability and detailed documentation of travel arrangements and prepares reports to support audits and reconciliation. Provides direct supervision and leadership to a multidisciplinary team. Assigns and distributes workload based on operational needs and staff capabilities. Responsible for preparing the work schedules, arranging training, and conducting performance appraisals of employees. Counsels personnel and recommends personnel actions. Effectively supports the Marine Corps Equal Employment Opportunity policy. Ensures compliance with fire safety, security and other environmental issues of facilities, satellite and branch locations. Maintains security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste or abuse. Plan, organizes work, and manages internal procedures and resources to ensure maximum productivity and economies. Prepares internal office financial plans and related records and reports, and exercises authority on approved budget. Monitors programs on a regular basis, and initiates corrective action to ensure support of operating programs of MCCS. Manages new property resources and may provide direction on facility renovations and improvements. Develops long range plans in conjunction with internal operating directives. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings at least quarterly. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee well-being. Performs other related duties as assigned.