This position is located at Navy Getaways Pacific Beach operation at Command, Navy Region Northwest. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.
Must have one-year practical work experience including direct customer service, preferably in the hospitality field. May be required to possess a valid state drivers' license for travel between sites. This position may be designated as essential personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. Incumbent must pass all applicable records and background checks.
Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities. Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Professionally answers phones and transfers calls to appropriate individuals. Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy. Properly executes and documents room transfers. Safeguards residents' personally identifiable information. Creates new and replacement key cards per local policy and guidance. Maintains inventory of all keys/keycards and any other supplies maintained at the front desk. Provides new residents with welcome aboard information, instructions and resources. Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution. Keeps the front desk and lobby area clean and neat. Performs other related duties as assigned. Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Handles customer complaints, referring to manager or higher authority as necessary.