Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Three years' experience that demonstrates broad knowledge of related administrative practices and principles. Skill to organize and coordinate multiple high visibility projects simultaneously. Skill to prepare documentation and presentations in proper format in accordance with naval correspondence rules of grammar and punctuation. Skill to operate a personal computer, and associated peripheral equipment and software. Knowledge of a variety of support functions such as handling sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure, gathering statistical data, maintaining stock of office supplies. Knowledge of the rules and regulations such as those covered by the Privacy Act, 5 USC552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Skill to deal with employees at various levels in the organization and to represent the division with customers external to the organization.
Organize and track operational workflows, project statuses, and program processes in an office environment. Maintain official EFMP files, review and interpret directives/regulations, and advise staff on local administrative procedures. Draft and revise internal policies, procedures, and work methods for manager review; ensure compliance by proofreading studies, reports, and correspondence for accuracy and format. Collect, compile, and manipulate data to meet administrative requirements; prepare correspondence, instructions, reports, databases, spreadsheets, graphics, slideshows, and presentations using a PC. Automate routine reports and correspondence; facilitate methods and tools to streamline information delivery. Enforce and train staff on naval correspondence standards, including proper grammar, spelling, capitalization, and punctuation. Greet visitors, field telephone calls and complaints, direct contacts appropriately, and deliver messages. Manage appointment calendars, route incoming mail, establish suspense dates, and follow up on outstanding actions. Gather statistical data, process staff travel claims and maintain office supply inventories. Research vendors, obtain price quotes, prepare requisitions, secure manager approvals, route through proper channels, and track requisition status via spreadsheets. Arrange logistics for special events, support groups, and workshops; prepare briefs, presentations, and training sessions; monitor and distribute training notices, position descriptions, and development plans. Maintain and update a consolidated portfolio of installation and community services for special-needs families; curate a resource library of educational, referral, and support materials. Ensure EFMP Certification and SERVQUAL evidence binders meet Marine Corps Order standards by updating and organizing all sections. Manage the Case Management System (CMS): transfer clients, assign family case workers, request case closures from HQMC EFMP, generate commanders reports, send reminders, archive/destroy records per MCO standards, and track client flow. Administer the Respite Care Reimbursement Program: confirm eligibility/Level of Need monthly, verify provider documentation, track and process care logs, issue sponsor reminders, edit forms, and compile monthly/quarterly reports. Oversee the EFMP shared drive, maintain equipment and inventory lists, and record minutes at staff and training meetings. Handle proprietary, privileged, or confidential information in compliance with Privacy Act, HIPAA, and DoD directives; immediately report and advise on any unauthorized disclosures. Provide world-class customer service, courteous, friendly, and solution-oriented; escalate unresolved issues to supervisors or appropriate contacts. Adhere to safety regulations, report hazards or incidents promptly, and support EEO and anti-harassment principles.