THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number NGD2524P01 and is part of the TN ARMY National Guard. This vacancy is covered by Association of Civilian Technicians (ACT), Chapter 103 (Volunteer Chapter).
Military Grades: E-5 through CW3 GENERAL EXPERIENCE: Must have experience that includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services; experience or knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking. SPECIALIZED EXPERIENCE: Must have 24 months or 1-year at the next lower grade of specialized experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; experience that required adaptations of guidelines or precedents to meet the needs of the assignment; experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
As an IT SPECIALIST (CUSTOMER SUPPORT), GS-2210-11, you will provide support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Notify team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental affect on mission requirements. Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Maintain awareness of current trends in information technology. Perform other duties as assigned.