This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Studying and analyzing unsatisfactory characteristics of presented items. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Providing advice and assistance to customers on the optimal use of the facility infrastructure, networks, and audio/video capabilities. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Facilitating presentations, briefings, conferences, classes, and ceremonies. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Identifying deficiencies and recommending necessary changes. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector: Providing Information Technology (IT) technical and administrative support in troubleshooting, configuration, customer assistance, customer training, and/or account management; providing systems and equipment access; AND ensuring the application of information security policies and procedures when delivering customer support services. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will install operating systems and all required and optional authorized software applications on all end user computing devices (e.g. workstations, laptops, tablets, smartphones, Internet connected devices).
You will evaluate, research, and report trends and patterns in customer support issues.
You will track, manage and report equipment inventories, life cycle management of hardware, software (and/or software licenses), and equipment disposal in accordance with policies and directives.
You will facilitate annual Information Assurance (IA) awareness training and assist the command in reporting loss or theft of information systems suspected of containing Personally Identifiable Information (PII).
You will assist staff in identifying and purchasing new equipment and services to meet operational needs and initiate, track, and reconcile Information Technology Purchase Requests (ITPR).