Duty Location: Lackland AFB, TX: $50,694 - $65,906 Jacksonville, FL: $49,960 - $64,952
To qualify for a Document Automation Technician (EMS), your qualifications must include: A. Specialized Experience: To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Responsible for the return of unused customer funds and resolves customer billing issues. Assists with the reconciliation and verification of all EMS contract invoices on a monthly basis ensuring proper payment in timely manner, preventing accounts payable from aging greater than 90 days. B. Education: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Assigned to the DLA Document Services Equipment Management Solutions (EMS) Processing Center (EPC) and reports to the EPC Branch Chief.
Works closely with the EPC Asset and Funding Specialists, as well with the assigned EPC Contract Specialists and EPC Branch Chief, on a daily basis to post EMS assets into the DLA Enterprise Business System (EBS), ensuring accuracy of each entry.
Performs a variety of key administrative duties associated with the execution of the EMS Program with an emphasis on Accounts Receivable (AR) management processes.
Works independently within the DLA Enterprise Business System (EBS) for managing the administrative responsibilities of EMS billing, funding, and asset management processes.
Sends and receives EMS customer renewal packages requesting funding from the customer, and ensures all assets are fully funded on time.
Reviews funding balances and returns unused funding to customer.
Works with EPC EMS Funding and Asset Master Specialist to prevent EMS accounts receivable from aging over 90 days.
Reconciles customer accounts as needed or as directed. Maintains off-line Excel spreadsheet or database for all funding of assets.
Manually creates sales orders for purchases and all other billing not automatically generated by the EBS system.
Participates in conference calls with the assigned EPC Branch team as required in support of addressing customer concerns, data analysis and meeting overall EMS program objectives.
Resolves customer billing issues and seeks assistance on the more complex/difficult issues from the EPC Contract Specialist and EPC Branch Chief level when needed.
Day to day communications with customers to resolve any issues that may arise.