Opportunity
Under the direction of the Manager – Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up, we invite you to join our Inside Sales team.

 Specific Responsibilities:
Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per workday Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations Maintain clean, organized customer records using Salesforce Proactively reach out to prospective customers, identifying and creating value Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence Collaborate cross-functionally with internal partners and consistently support the Sales team Identify, provide actionable solutions for and implement process improvements Fully cross-train on products