The Information Technology Technician II will report to the PC Systems Manager with reviews also conducted by the Assistant Circuit Executive for Information Technology. This position will perform help desk, technical, and end-user support activities in chambers and all court units of the circuit court (Atlanta headquarters and remote locations in Alabama, Florida, and Georgia). They will perform all IT support services necessary to assist local end users in the performance of their jobs.
A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Knowledge of and skill in using current information technology applications. Thorough knowledge of computer processes and hardware/software capabilities, including desktop operating systems and common desktop applications. Knowledge of word processing software and ability to adapt it to local needs. Familiarity with Adobe and Microsoft Office products: Word, Excel, PowerPoint, Publisher, Teams, and Acrobat. Skill and ability to perform routine software and hardware maintenance and troubleshooting. Ability to communicate technical information effectively (orally and in writing) to end users. Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills. Ability to work independently and/or with minimal supervision. Ability to exercise good judgment regarding proper business attire. Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.
The work involves routine to complex troubleshooting for hardware and software systems. This position will help prepare and maintain documentation for local programs and processes. Duties performed by the Information Technology Technician II include, but are not limited to: Handling and logging support calls for the IT help desk; Performing routine hardware and software troubleshooting; Assisting with office and chambers moves by moving and reconnecting equipment in new locations; Providing support of user applications including Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software; Loading, installing, or assisting in the installation of hardware and peripheral components such as desktops, laptops, mobile devices, monitors, keyboards, printers, and disk drives; Maintaining computer security resources on all workstations, including antivirus and firewall systems; in advance of oral arguments, Working with the IT Specialist and Courtroom Deputy to ensure courtroom and chambers equipment evaluations and connectivity preparations have been completed; Preparing clear and effective written instructions for users and IT staff; Training users on computer hardware and software; Inspecting personal computer equipment; coordinating the repair and/or replacement of computer equipment such as computers, desktop printers, Ricoh multifunction printers, scanners, and fax machines; Providing first-level support for the operation, programming, and testing of portable videoconferencing equipment and audio-visual equipment in the court's meeting rooms and courtrooms; Providing regular support for audio-visual systems, including installation, support, maintenance, troubleshooting, and repair; assisting with videoconferencing and teleconferencing as required; Carrying a court-issued cell phone and being available to respond to customer issues through the help desk phone number and email address; participating in after-hour duty phone support when scheduled; and Traveling within the Eleventh Circuit (Alabama, Florida, Georgia) and to remote sites as needed to provide IT support.