For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/. As needed, additional positions may be filled using this announcement.
Individuals must meet both: The Basic Requirement through either A. Experience or B. Education; AND The specialized experience described below. 1. Basic Requirements : A. Experience- Experience that demonstrated each of the four competencies below; the experience must be IT-related. Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B. Education: GS-9: Education: Master's or equivalent degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR 2 full years of progressively higher level graduate education leading Master's degree or equivalent graduate degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-11: Education: Ph.D. or equivalent doctoral degree related to Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management; OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree; OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. In additional to the basic requirements above, applicants must meet the specialized experience identified below: GS-9: To be eligible at the GS-9 level, you must meet one of the following: Specialized Experience: You must have at least one full year of specialized experience equivalent to the GS-7 level in Federal service. Specialized experience is defined as experience that demonstrates the ability to provide IT customer support services, including installation, configuration, and troubleshooting of hardware/software and networked systems, and maintenance of internet servers and websites. GS-11: To be eligible at the GS-11 level, you must meet one of the following: Specialized Experience: You must have at least one full year of specialized experience equivalent to the GS-9 level in Federal service. Specialized experience is defined as as experience that demonstrates the ability to provide IT customer support services, including installation, configuration, and troubleshooting of hardware/software and networked systems, and maintenance of internet servers and websites. In addition, providing user training on routine applications, conducting information security analysis and compliance, and management of web design and legal compliance. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
If selected for this position, you will serve as an Information Technology Specialist responsible for a variety of IT specialty areas which support the needs of the United States Attorney's Office (USAO), Southern District of Georgia. Typical work assignments will include, but are not limited to: Assist customers and clients in identifying and describing IT requirements for business and legal applications. Managing accounts, network rights and access to systems and equipment. Assisting in the configuration, installation, and maintenance of network systems including hubs, routers, switches, bridges, servers, and related hardware. Resolves hardware/software interface and interoperability problems; Optimizes system performance and identifies components to improve overall systems performance; Manages accounts, network rights, and access to systems and equipment; Monitors functionality, security and integrity of internet services; Manages internet servers; Installs, configures, and maintains litigation support equipment Installs, configures, troubleshoots, and maintains customer hardware and software Responsibilities will increase and assignments will become more complex as your training and experience progress.