The Customer Service Representative role provides unbiased assistance to Medicaid Providers, clients and or third party submitters with questions regarding eligibility, medical claims status, and other program questions.

Key Responsibilities:

Assists with problem research and resolution through an escalation receipt path.
Respond to inquiries in a prompt, courteous and concise manner.
Document all encounters in clear and concise online logs.
Refer callers to other Call Center units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.