The Health Technician (Telehealth Clinical) -Advanced provides high level support , training and advanced management of telehealth operations. To include developing and delivering virtual and digital technologies which help Veterans communicate with their health care teams. This position will coordinate, track and manage Veterans health care from various institutional, non-institutional settings, affiliated organizations as well as directly to Veterans in their home.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English. Education and/or Experience: Experience. . One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR, Education. . Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces Grade Determinations: Health Technician (Telehealth Clinical)(Advanced) GS-07 At the Advanced Health Technician (Telehealth Clinical) level, the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and Telehealth processes. This would include; sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identifies and analyzes inherent weaknesses in work and telehealth procedures. The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provides technical consultation and support for staff and patients via phone, web chat, social media and face to face sessions; provides instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers alike for the delivery of care using telehealth technologies. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. (1) Experience. One year of experience equivalent to the next lower grade level. (2) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs. (a) Ability to use independent technical judgment to analyze, evaluate and resolve problems. (b) Knowledge of quality control and assurance procedures and principles of performance improvement. (c) Ability to function effectively between competing priorities. (d) Knowledge of proper maintenance and troubleshooting of telehealth equipment. (e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. (f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning. (g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Preferred Experience: Previous health care experience with Lab and Health Technician experience. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: the work requires some physical excertion such as prolong periods of standing,, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. the incumbent may be required to travel between VA and/or Non VA Clinical care sites and possession of a valid drivers license may be required.
Total Rewards of a Allied Health Professional The Health Technician (Telehealth Clinical) - Advanced, T38 Hybrid, GS-0640-07 provides high-level support and management of telehealth operations at clinical care sites, potentially requiring travel. Responsibilities include delivering telehealth competency-based training, supporting clinical telehealth encounters, and managing real-time telehealth events. The incumbent coordinates, installs, maintains telehealth technologies, and evaluates telehealth operations for performance improvement. They also provide technical support, schedule telehealth appointments, and handle various program support duties. Acting independently, the position involves preparing medical equipment, serving as a telepresenter, managing clinical data for telehealth applications, and ensuring patient privacy and equipment maintenance. Additionally, the Health Technician participates in performance improvement activities, provides patient education, and addresses technical and administrative issues related to telehealth services, requiring minimal supervision and occasionally guiding less experienced staff and other duties as assigned. Major duties include, but are not limited to the following: Deliver established telehealth competency based training for Clinicians and telehealth staff members. Supports Clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice and functioning as an imager. Support clinical data for telehealth store and forward applications. Manage real time clinical telehealth events, providing established patient education and providing technical and administrative support of telehealth operations. Schedule simple and complex intra-facility and inter-facility telehealth appointments. Install, configure, maintain and troubleshoot technology and perform a variety of program support duties as assigned. Travel to cross cover to sister sites within Nor Cal. Other duties as assigned. Work Schedule: M - 8- 4:30 Full-Time , Permanent Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: NOT available Virtual: This is NOT a virtual position. Functional Statement #: 03924F