This detail is located in the Management Directorate, Office of Intake and Document Production, Innovation and Quality Division. As a Management and Program Analyst, you will assess the effectiveness of Office of Intake and Document Production programs and operations to evaluate the productivity and efficiency of agency wide processes, informational material, and document production systems to inform continuous improvement.
Applicant must have their supervisor's approval to apply for and be selected for this detail and must provide proof as an attachment to their application package. THIS IS A TEMPORARY ASSIGNMENT NOT TO EXCEED ONE (1) YEAR BUT MAY BE EXTENDED AN ADDITIONAL YEAR UP TO A TOTAL OF FIVE (5) YEARS. THE SELECTEE WILL RETURN TO THEIR FORMER POSITION OF RECORD OR LIKE POSITION (same grade, full performance level and location), AFTER COMPLETION OF THE TEMPORARY ASSIGNMENT. This is a competitive detail posting that is open for all GS levels to apply. Please note: The Basic Requirements are needed by all applicants (if any). The desired experience does not need to be met; however, the selecting official will review all resumes for skill sets that fit the position. GS-11: The desired experience for the gs-11 level would include the following duties: Actively participates in special studies, task forces, and workgroups to recommend and implement actions that support the achievement of organizational objectives. Conducts comprehensive quality assurance reviews to ensure consistency and compliance with established policies and requirements. Assists in the development of foundational standards for ongoing initiatives aimed at streamlining processes, enhancing efficiency, consistency, and security. GS-12: The desired experience for the GS-12 level would include the following duties: Collaborates with an array of internal and external stakeholders to gather insights, develop innovative solutions, and address organizational challenges to foster continuous improvement and alignment with strategic objectives. Performs analysis and application of established policies to ensure work processes align with evolving technologies and continuously improves methods and practices. Develops clear and concise documentation and produces essential materials that enhance the office's efficiency and effectiveness. GS-13: The desired experience for the GS-13 level would include the following duties: Leads strategic committees and cross-functional teams to develop and implement initiatives that advance the achievement of organizational goals and objectives. Organizes and delivers comprehensive briefings, presentations, and communications to supervisors and executive management, analyzing the potential impacts of various instructions, policies, and program changes to inform critical decision making. Designs and implements effective planning and control mechanisms to manage complex operational logistics and data flows, conducting thorough reviews of all operational data to ensure adherence to established guidelines and requirements. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/08/2025. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary NOTE: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Responsible for individually and collaboratively planning and organizing the development, evaluation, and implementation of related policies and operational procedures with an agency-wide impact.
Interprets regulations, policies, and procedures to ensure USCIS intake processes comply with agency standards.
Analyzes the impact of forms, instructions, rulemakings, memos, policies, and other program changes on current and planned intake operations.
Provides comprehensive coordination and communication efforts with a wide range of internal and external stakeholders to ensure seamless agency intake operations and project continuity.
Designs studies to identify functional issues within business processes and proposes effective solutions and best practices to drive operational efficiency and performance improvements.