This position is in the Department of Justice, Justice Management Division, Office of the Executive Secretariat (OES). OES oversees the review and approval of official documents and coordinating the flow of information critical to rigorous decision making. OES is also responsible for the coordination of all policy related decision material submitted to the Department for clearance. OES provides records management services, including storage of classified material and document searches.
To qualify for the position of IT Specialist (CustSpt) at (GS-2210-13), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade you're applying to. If you are a current or former government employee on a permanent appointment in the competitive service, you will need to demonstrate 1-year (52-weeks) at the next lower grade level, to meet the time-in-grade requirements for this occupational series and grade. Additionally, please ensure to submit an applicable SF50 (please refer to the "required documents" section for additional information). For the GS-13, you must have one year of specialized experience at the GS-12 grade level or equivalent pay band in the Federal service. Specialized experience is defined as: Providing the highest level of technical support for products and services; handles full desktop support, performs diagnostic testing, and addresses issues related to operating systems, software applications, and network connectivity. Basic Qualifications (2210 series): 1. Attention to Detail - Is thorough when performing work and conscientious about attention to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You MUST meet all qualification requirements, including Time-in-Grade, by the closing date of this announcement, 09/15/2025. Your resume must support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Typical duties of the IT Specialist (CustSpt), GS-2210-13 include: * Manages assigned IT/communications environment with privileged access. * Plans, coordinates, installs, and analyzes system design, hardware and software. * Develops, recommends, and installs solutions and upgrades to ensure availability of all components of the assigned system. * Resolve IT and functional problems in response to customer reported incidents. * Provides technical support to customers. * Troubleshoots and diagnoses system failures to isolate sources of problems. * Identifies and documents system requirements for specific needs of customers. * Ensures upgrades to the base IT and communications infrastructure are identified. * Assists customers in developing and submitting recommendations for additional equipment and funds.