You will be a Network Technical Operations Lead, collaborating with various teams to keep enterprise, service provider, and content delivery networks operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware, software, configuration, and security issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in network and CDN hardware, software, automation, and  administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.
Responsibilities:
Provide expert level knowledge and experience to support triage, troubleshooting, and repair of production network systems
Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing expert analysis and and network troubleshooting knowledge.
Support engineers to resolve escalations of complex issues in partnership with engineering and field service teams.
Take ownership to drive issues to resolution, working effectively across silos to communicate and advocate for issue resolution.
Complete RCAs and develop SOPs/MOPs to drive consistent issue management and resolution steps that drive operational quality.
Mentor and train junior engineering staff in technical, process, and tooling domains. Identify areas for continued growth across team and develop relevant trainings.
Identify and support development of continuous improvement initatives including data gathering, analysis, process redesign, prioritization, development, and change introduction.
Support client engineering staff as a consultant and subject matter advisor on specific network related topologies or technologies.
Travel may be required for this role.  The amount of travel will vary from 25% to 100% depending on business need and client requirements.