You will be a network engineer, collaborating with various teams to make keep enterprise and service provider networks operating smoothly. You will engage with multiple teams to troubleshoot and resolve hardware and software issues in a highly distributed environment, while contributing to process improvement and automation. Your customer service skills combined with technical foundation in server hardware, networks and system administration will be invaluable as you work towards maintaining network operations. We are excited to see how your contributions will help us achieve our goals.
Responsibilities:
Support triage, troubleshooting, and repair of global production network elements.
Services include server repair, software/firmware repairs, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates.
Work across global teams in a collaborative formation to engage in complex problem solving, issue management, and root cause analysis utilizing standard procedures.
Follow defined procedures and utilize tools to collect data and resolve  issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
Identify and support development of continuous improvement initatives across process, tooling, data, or automation.
Continuously adapt and evolve with service needs and infrastructure.
Travel may be required for this role.  The amount of travel will vary from 25% to 100% depending on business need and client requirements.