Job Description: Pay Range: $95hr - $100hr Responsibilities: Strategic Leadership & Roadmap Definition Develop a North Star vision for the contact center transformation aligned with business goals and customer experience objectives Define phased transformation plans including as-is assessments, gap analysis, and to-be architecture Architecture And XXgn: Architect scalable, secure, and resilient Amazon Connect solutions including call routing, IVR, CTI, agent desktop, and multi-channel integrati…