This position is a Supervisory Transportation Assistant of the Veterans Transportation Service (VTS). Incumbent is responsible for the overall daily operation and management of the service and for assuring the service supports the demands of a quality health care environment. Incumbent has responsibility for forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the VTS program.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/19/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07 grade. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating multi-agency transportation activities; Investigating patient complaints on transportation issues and preparing written response; Making daily and frequent personal and telephone contact with a variety of individuals; Providing daily supervision and guidance; planning work schedules and setting priorities. Performing administrative and personnel management functions relative to staff support; Managing difficult situations, ability to negotiate, interpersonal relations, special mode transportation contract monitoring and oversight, as well as training of staff. You will be rated on the following Competencies for this position: Accountability Customer Service (Clerical/Technical) Decision Making Leadership Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: There are no special physical requirements for this position. The majority of the work is sedentary in an office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Provides direct on-the-job training for employees, broaden employee training, and provide backup skills by cross training. Provides initial/recurring safety training for all employees on all aspects of job performance. Inspects work area for physical hazards/unsafe conditions and takes corrective actions immediately, keeping supervisor and section chief informed. Review work of subordinates by spot checking, after completion evaluations, and daily observation, to include, monitoring/assessment/resolution of operational and coordination problems, ability to manage difficult situations, ability to negotiate, interpersonal relations, special mode transportation contract monitoring and oversight, as well as training of staff. Provides direct supervision of employees Plans, directs, and manages the facility VTS program which provides transportation at Government expense to over 1,600 Veterans and their attendants traveling to and from VA facilities and other places daily, for the purpose of examination, treatment, and care. Investigates patient complaints on transportation issues and prepares written response. Makes daily and frequent personal and telephone contact with variety of individuals including physicians, nurses, technical support staff, veteran patients, families of patients, and Veteran Service Officers. Routinely collaborates with the VTS Mobility Manager for transportation workload forecasting, scheduling design, procedure development, and quality improvement, implementation, modification of processes, evaluation, and ongoing operational flow of the VTS program. Researches needs and demands for users, identifies transportation alternatives, reviews regulatory processes, facilitates communications between agencies, and develops incentives to encourage agency participation. Makes special arrangements for Veterans per physician documentation according to Veterans medical condition and is responsible for securing reservations on one of the VTS vehicles or sourcing alternative transportation when VTS lacks the capability to support the Veteran. Provides daily supervision and guidance; plans work schedules and sets priorities. Performs the administrative and personnel management functions relative to staff support. Handles conflict and problems with subordinate staff by listening to both parties and identifying possible solutions that both parties can agree upon Exercises supervisory authorities and responsibilities involving work assignment and review, administrative and personnel management functions relative to the staff supervised. Evaluates and writes performance appraisals and provides feedback to employee concerning their performance. Analyzes, develops, plans, and advises on VTS passenger movement policies and programs. Cultivates partnerships and multi-agency coordinated transportation activities Work Schedule: Monday - Friday, 7:30am - 4:00pm Duty Station: John Cochran Division but may be changed to any other VASTLHCS location based on the needs of the medical center. Position Description/PD#: Supervisory Transportation Assistant/PD096860