Opportunity
The Systems Analyst is
responsible for supporting, maintaining, and enhancing technology solutions
that drive operational efficiency and guest satisfaction across Kohler
Hospitality’s various business applications. This role serves as a liaison
between business stakeholders and IT, ensuring that system functionality aligns
with departmental needs and strategic goals. The analyst will evaluate system
performance, recommend improvements, and assist in the implementation of new
technologies to optimize service delivery and user experience.
The
candidate for this position exhibits diverse technical systems skills and an
interest in developing knowledge of Hospitality business processes.  They are detail oriented in their systems analysis
and produce high-quality results in support of team and department
initiatives.  Actively listens to
customers, IT department peers, and project subject matter experts to enhance
knowledge and experience with Kohler Hospitality’s business applications.
Specific Responsibilities
Provide timely and accurate resolutions to incidents and
requests submitted to Hospitality Systems.  Responsible for oversight of Kohler’s incident tracking system
(Service-Now).Analyze and address hardware, software, and connectivity
problems across all Hospitality applications.  Coordinate support services through internal and external technical
resources as necessary.Generate and maintain knowledge articles and standard
operating procedures pertaining to problem resolution and installation of
Kohler Hospitality’s business applications and associated peripherals.Coordinate and perform installation,
upgrades, and maintenance of the business applications and their associated architecture.  Conduct user account audits as assigned.Manage Kohler Hospitality’s computer and payment device
inventories.  Perform annual physical
inventories to confirm models, locations, and counts.  Participate in the annual PC hardware expansion
and replacement budgeting process.Actively participate in weekly
Hospitality Systems department and Corporate IT change management meetings.
Provide updates on resolved and outstanding issues, project status, and
documentation progress.Achieve and maintain Hospitality application
and hardware management proficiency that enables effective on-call support of
all Kohler Hospitality systems.  Shares on-call
after-hours/weekend/holiday support responsibilities with the other members of
the Hospitality Systems department.Participate in internal/external educational programs, professional
organizations, and industry events to enhance analytical and leadership skills
while fostering relationships with vendor partners and industry colleagues.Perform other related duties as assigned.