Opportunity
We are seeking a highly motivated Staff Engineer to join our Quality organization and serve as a critical bridge
between the Quality Engineering and New Product Development (NPD)
Engineering teams. This role will focus on building quality into the
product development process by taking quality learnings from the field and
embedding them into the early design phases of a new product launch.  The objective is to ensure that lessons learned
from the field, warranty data, voice of the customer data and previous product
launches are systematically applied to prevent recurrence of defects and
improve product reliability across the plumbing product portfolio.
Key Responsibilities:
Collaborate closely with Quality Engineers and NPD Engineers to identify, validate, and integrate countermeasures into new product designs.
Analyze warranty, field failure, and customer complaint data to identify systemic issues and drive upstream solutions.
Lead or support cross-functional problem-solving efforts to eliminate root causes of recurring issues in early design and development stages.
Ensure DFMEA, PFMEA, and Control Plans reflect lessons learned from past field issues and warranty trends.
Collaborate with Manufacturing and Supplier Quality to validate process capability and ensure design intent is met at scale.
Serve as the quality advocate at each of the NPD phase gates, clearly articulating risk, resolution strategies, and readiness to proceed.
Develop tools and methods to systematically capture and integrate field intelligence into design guidelines and engineering standards.
Understand and capture lessons learned from each project experience to be used as a guide for future projects.
Support continuous improvement initiatives and contribute to the advancement of the organization's design-for-quality mindset.