Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Bachelors degree in Behavioral Health or a related social science, or combination of equivalent education and experience, or four years of appropriate experience that demonstrates knowledge of one or more of the behavioral or social sciences and working in a case management capacity with families who have members with special needs. Case Management certification from an accredited source preferred. Knowledge of the Military lifestyle to include service/unit organization and rank structure and military, family and personal support services available. Knowledge of military laws, policies, regulations, resources and practices regarding medical and educational benefits, programs, services and community agencies for family members enrolled in EFMP. Skills in active and empathic listening and interviewing and applying sound judgment for assessing individual and family needs; problem-solving and advocating for support or services; or determining an appropriate course of action. Written and oral communication skills to effectively provide case management assistance to people in various emotional states and varying needs; and to conduct briefs, workshops and training. Inter-personal skills to relate to all segments of the military and civilian community using persuasiveness, poise, tact and objectivity. Proficiency with computer software and applications involving word processing, email communication, database management desktop publishing, and internet navigation. Must be able to obtain and maintain a National Agency Check with Inquiries and State Criminal History Repository Check (CNACI) background checks which are required for positions that involve working with children under 18 years of age. CONTINUED MAJOR DUTIES: Conducts warm hand-off assistance upon receipt of orders for permanent change of station (PCS) to ensure that EFMP families are prepared for their relocation. Provides resources to families before, during, and after their relocation. Coordinates with the gaining/losing EFMP family case worker to discuss needs of the family. Advises family regarding EFMP processes in preparation for their orders and PCS. Explain various options available for EFMP families after assignment determination such as reconsideration of orders, assignment reconsideration, and Continuation of Location. Manages distribution and movement of case information to ensure confidentiality and security. Handles sensitive information that is proprietary, privileged, confidential or otherwise legally exempt from disclosure. Safeguards sensitive information and prevents unauthorized reading, printing, retaining, copying or dissemination of information, messages, or correspondence in accordance with rules and regulations such as those covered by the Privacy Act, 5 USC 552(a), Health Insurance Portability and Accountability Act, Public Law 104-191, and DoD Directive 6025.18. Notifies the higher level supervisor and senders immediately when proprietary information has been released and advises on how to properly recover, and/or protect information. At the EFMP Managers discretion, assists and attends all Special Needs Forums, supports the TEO Specialist at collaborative events, resource tables, etc. Occasional weekend and evening hours to support EFMP family engagement activities, support groups etc. Keeps EFMP Manager abreast of current caseload. Provides updates and concerns along with acute cases requiring more attention. Delivers exceptional customer service with a focus on understanding and meeting customer needs, ensuring professional and courteous experience. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a white-collar position where occasional lifting up to 20 lbs may be required.
Serves as the installation non-clinical Case Worker for the United States Marine Corps Exceptional Family Member Program (EFMP). Manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members in the EFMP. Serves as a liaison to and works closely with medical and non-medical installation and community professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards. Assists in the identification of and facilitates referrals to appropriate medical and non-medical installation and community resources. Conducts and completes a Family Needs Assessment and Services Plan, as appropriate. Assists in identification of community resources. Oversees and tracks the progress of families assigned to their caseload, ensuring consistent support and alignment with communicated needs and established goals. Personally contacts each EFMP family upon notification of assignment to offer support services. At minimum, conducts assessments with sponsors and their families to comprehensively understand their needs and circumstances. Establishes and maintains an electronic case file in the EFMP Case Management System (CMS) for each assigned EFMP family that includes detailed contact notes for each contact. Routinely assesses individual sponsor and family circumstances, identifying needs, helping the family to create desired goals, and assisting with successful completion of those goals in support of improved quality of life. Serves to support and assist Marines and their families in accessing available resources and services to support individual needs. Such resources may include but are not limited to: Respite Care, Recreation options, Special Education, Supplemental Security Income/Social Security Disability Insurance and Medicaid Waivers, PCS Transitions, Transitioning to Adulthood, Early Intervention, Managing Deployments, Building Networks of Support, Permanent Dependency, Services Animals, Tricare, etc. Participates in meetings between Marine families and special education support professionals associated with an Individualized Education Plan (IEP). Participates as assigned in Inclusion Action Team (IAT) meetings, as outlined in MCO 1754.4. Empowers families in assertively pursuing rights to resources available to them. Prepares needs assessments and recommendations to assist eligible members in connecting with appropriate resources and services. Assists in coordinating referral for care and resources with installation and community partners. Contributes to the maintenance and development of a library of special needs educational, referral and resource materials. Works with assigned families to coordinate use of the EFMP Respite Care Program. Works with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance. Organizes work and sets short and long term priorities. CONTINUED MAJOR DUTIES IN QUALIFICATIONS: