About the Position: This position is in the Directorate of Resources Management, Information Management, located in Tacoma, Washington. This is a Direct Hire Solicitation
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for: Supervisory Information Technology Specialist (Policy And Planning) Specialized and Other Experience: One year of specialized experience which includes experience directing or coordinating the technical work of Information Technology personnel and experience developing long or short-range planning guidance or projects in accordance with Information Technology program policies and objectives. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
Serve as the Chief Technology Officer (CTO) for Madigan Army Medical Center (MAMC).
Serve as the technical expert in information technologies (IT) and acts as the primary staff expert for the coordination and integration of new and existing information technologies in support of health care at MAMC.
Provide information technology support to Tri-Service healthcare facilities in Washington and California, covering over 107,000 beneficiaries and supports a large Graduate Medical Education (GME) mission at MAMC.
Directly supervise IT branch chiefs providing managerial/supervisory technical and administrative oversight and direction.
Assign work based on priorities, difficulty and requirements of assignments, and capabilities of employees.
Advise and counsel employees on job performance and administrative matters. Hears and resolves complaints from employees; refers group grievances and more serious unresolved complaints to higher level supervisor or manager.
Ensure that production and accuracy requirements are met. Approve leave.
Establish performance standards, and evaluates work performance of subordinates.