This position is located in Field Operations Directorate, Office of Field Operations, Office of the Director, National Benefits Center. As a Supervisory Immigration Services Officer (Assistant Center Director), you will direct the adjudications and naturalization programs and related functions, and administrative immigration programs and operations within the National Benefits Center.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/24/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/24/2025. GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Managing administrative immigration programs, activities and operations. Administering immigrations benefits and services including the processing of citizenship, family, humanitarian and employment based petitions and applications. Overseeing and directing the development and maintenance of appropriate records, establishing performance standards, and records and reporting data required to ensure effective operating standards. Planning and directing an office's adjudications and naturalization, support programs, and related functions in accordance with broad program objectives and established policies. Serving as an expert or consultant to senior management officials on the resolution of extremely sensitive and complicated immigration issues. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/24/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 2 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 2 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Manage all administrative immigration programs, budget, activities and operations for an adjudications division in the center.
Establish office adjudications guidance and ensure employees adhere to integrity standards and all applicable guidance, laws, regulations and instructions governing employee standards of conduct.
Develop and maintain continuous and effective liaison with external stakeholders (i.e., domestic/foreign government agencies, community based orgs, media reps, legal groups, congressional staffs and general public) through conferences and meetings.
Respond to inquiries from a full range of sources to justify, defend or settle sensitive adjudications and naturalization issues including those of other service areas.
Formulate and initiate new systems, regulations, or programs, and recommend changes to policies and procedures that affect the work of experts and major aspects of the programs.
Participate in short and long term strategic planning of the direction of the center.