The Surgical Services Clinical Operations Manager is fully qualified to function in an administrative and management role in accordance with the guidelines and polices of the Durham VA Health Care System. This APP serves as a senior member of the Advance Practice Provider staff with a proven record of fiscal and budgetary responsibilities, a thorough understanding of the various functions involved in the care of patients, and ability to communicate effectively with multidisciplinary teams.
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Physician Assistant Basic Requirements Master's degree in any discipline or a bachelor's degree in any discipline with one year of experience as a Physician Assistant ~AND~ Successfully passed the PA National Certifying Exam (PANCE) (or are you in the process to taking the exam) ~AND~ Currently hold, or will hold, a full and unrestricted license to practice in a State, Territory, or Commonwealth of the United States or in the District of Columbia. PA - IV (Clinical Leader/Administrative Leader) Grade Determinations. PAs at the PA-IV grade level may serve as clinical leader or administrative leader. Clinical PA Leaders may be assigned to positions/studies where limited guidance exists as physician oversight is not required. Administrative PA Leaders are involved with strategic planning and administrative/managerial responsibilities for integrated programs that cross service and/or discipline lines and influence organizational mission and health care. A PA clinical leader/administrative leader may monitor or evaluate services or programs with interaction of senior administration. Experience. PA clinical leaders/administrative leaders require five years of experience which included leadership assignments that involved formulating program objectives and priorities, implementing plans and practices, and interpreting regulatory and organizational guidance to develop and implement policies and/or procedures. Do you possess five years of experience which included leadership assignments that involved formulating program objectives and priorities, implementing plans and practices, and interpreting regulatory and organizational guidance to develop and implement policies and/or procedures AND demonstrate the following knowledge, skills, and abilities (KSA's) below: a. Ability to assess information and make recommendations that may significantly affect the content, interpretation, or development of programs concerning critical matters or key issues within the health care system. b. Ability to schedule and supervise staff, students, or ancillary personnel, to include conducting performance evaluations. c. Skill in planning, organizing, directing, and controlling an integrated program. d. Skill in design, management of budget, and cost benefit analysis to ensure optimal stewardship of resources. e. Ability to analyze complex medical care, organizational processes and/or systems, and develop and implement solutions that improve outcomes at the program or service level. f. Ability to develop and recommend new or revised policies or procedures to justify program goals and motivate assigned personnel. NOTE: PAs at this level are not required to meet each individual KSA listed below to qualify, but should be able to demonstrate, develop, or acquire those not met upon appointment for PA-IV. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The actual grade at which an applicant may be selected for this vacancy is PA-IV. Physical Requirements: See VA Handbook Directive 5019
VA offers a comprehensive total rewards package. The Surgical Services Clinical Operations Manager is responsible for the management and oversight of clinical operations within Surgical Services. These duties include formulation of an operational budget for the service, human resource management, responsibility for clinical performance measures and reporting, the development of protocols and processes for best practices, optimization of resources, and clinical programs across services and institutions. The administrative responsibilities include, but may not be limited to (80%): Makes and implements decisions that directly affect patient care and makes final administrative planning decisions for the Surgical Services. Provides active and well-informed administrative participation in planning for the delivery of health care by identifying needs and potential opportunities. Performs central role in developing and coordinating internal review systems to assure that both clinical and administrative activities comply with accrediting and regulatory requirements. - Responsible for the formulation and fiscal administration of operational budget for the service. Develops and implements systems and procedures for improving costeffectiveness and productivity. Coordinates the acquisition of supplies, equipment, and services, reviewing and approving all requests for supplies, equipment, and services. Provides leadership and guidance in determining the resource needs, distributing initial resource allocations, and adjusting resource allocations dictated by changes in program needs. Collect data to make informed decisions regarding opportunity costs, clinical performance metrics, utilization, workload, labor mapping, book ability, and process improvements. Participates in staff and committee meetings as assigned by the Chief of Surgical Service, Chief of Staff and/or Director. Is knowledgeable in hiring procedures and is responsible for coordinating performance evaluations to include counseling and performance actions. Leads the Service in administering programs concerning such matters as equal opportunity, merit promotions, labor management relations, and position management. Has knowledge of hiring and credentialing of clinical and non-clinical staff and responsible for coordinating performance evaluations and OPPEs/FPPEs. The Surgical Clinical Operational Manager clinical responsibilities include, but may not be limited to (20%): Programmatic focus to improve programs and services that directly impact patient care services Coordinating referrals, scheduling, and evaluating veterans at the Durham VAHCS as well from outside VA's and private sector referrals of veterans to the Surgical Service. Primary focus of practice is the clinical management of healthcare to the veteran's assigned to the Surgical Service. Facilitating care of surgical patient's as well as their entry and exit from various healthcare systems, to include CITC, by establishing and maintaining liaison with a variety of medical specialists and associated staff. Assisting with clinical aspects of care to the patients of the sub-specialty departments assigned to the Surgical Service. This includes evaluations, consultations, and the writing of orders. The APP has the authority to order all tests and procedures necessary to evaluate and care for these patients. Initiating and accepting referrals to clinics and/or community agencies. Collaborates with other healthcare resources to insure timely and appropriate care of patients. Assisting in the Operating Room at the direction of the Chief of Surgery in accordance with the clinical Scope of Practice held by the specific Surgical Clinical Operational Manager. Performing minor procedures within their realm of expertise and under the direction of the Chief of Surgery and in accordance with the individual's Scope of Practice. Assisting other APPs assigned to the surgical services as needed. Providing administrative supervision of day-to-day operations of surgical specialty clinics in the outpatient setting. Full authority for Clinical/administrative research Work Schedule: 7:30 am-4:00 pm or 8:00 am-4:30 pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized