Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, located in Indianapolis, Indiana or Washington, D.C.
Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Writing and editing materials, such as reports, regulations, articles, newsletters, news releases, training materials, brochures, interpretive handbooks, pamphlets, guidebooks, reference materials, plans, speeches, or scripts. Developing, analyzing, selecting, and presenting information in a form and at a level suitable for the intended audiences. Advising agency management on policy formulation and the potential public reaction to proposed policy; and identify and carry out the public communication requirements inherent in disseminating policy decisions AND Identifying communication needs and developing informational materials that inform appropriate publics of the agency's policies, programs, services, and activities; and planning, executing, and evaluating the effectiveness of information and communication programs in furthering agency goals. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/24/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
The purpose of this position is to provide leadership with advice and assistance in writing and developing communication materials and vehicles to ensure coordination and communication throughout the office. This position works closely with the OFAM Communications Supervisor and Chief of Staff to develop and produce internal communication plans and tools to improve OFAM Assistant Commissioner (AC) and Deputy Assistant Commissioner (DAC) operations and to support the AC and DAC objectives through effective communications. This position starts at a salary of $105,383.00 (GS-13, Step 1) to $137,000.00 (GS-13, Step 10). Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. Typical duties include: Planning, researching, writing, and editing internal and external publications and guidelines to keep employees informed about current OFAM programs, priorities, and initiatives within OFAM; communication products may include executive remarks, mass mailings, SharePoint maintenance, improvements, fact sheets, newsletters, posters, reports, press releases surveys, and presentations. Partnering with internal subject matter experts and CBP communications offices to identify, develop, and recommend effective techniques to communicate operational policies, procedures, and information tailored to unique external audiences. Developing, implementing, and evaluating the effectiveness of OFAM communications strategies, materials, and programs that support and promote enhanced engagement with OFAM stakeholder communities. Handling, drafting, reviewing, and packaging correspondence, communications, and messaging, including pre-decisional supervisor messaging, FOUO, personnel, and other sensitive content on behalf of the Assistant Commissioner, Deputy Assistant Commissioner, and Chief of Staff. Serving as a liaison for multiple offices across CBP, to include the Office of Congressional Affairs and the Office of Public Affairs.