This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
Your resume must also demonstrate at least one year of Specialized experience at or equivalent to the GS-13 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Expertise in submarine technologies, troubleshooting and maintaining CSRR equipment, and knowledge of operational performance requirements and training, and process improvement initiatives. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will be responsible for working directly with the customers and stakeholders to solve technical problems and provide technical support in both a distance and on-site (travel) capacity.
You will perform system testing, fielding, troubleshooting, repair, and maintenance to restore or maintain MRTS systems to a normal operating condition.
You will develop service level agreements (SLAs) that define requirements / expectations for the delivery of customer support services and implements performance criteria to ensure that requirements are achieved.
You will implement performance metrics to evaluate the efficiency and effectiveness of the customer support center.
You will keep abreast of changes in customer mission requirements through interaction with the customer organization and implements service modifications to meet changing requirements.