There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.
Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.

Who are we?

Ask anyone who works here…the people make Accenture what it is. Our people are committed to giving their very best every day and doing what’s right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We're at the forefront of leveraging data and AI technology innovations, alongside our expert business specialists and advanced operations hubs, to drive large-scale operational transformations for our clients.
Accenture is already recognized as a market innovator in the space of Sales Operations.
We help organizations transform and operate their complex global operations.
Our strategic managed services for sales operations provide access talent and expertise, improved ways of working, and better business outcomes.
We are currently looking for a Sales Services and Licensing Support, who will be
responsible for overseeing the entire process of managing customer incentive and rebate programs, including data collection, calculation, validation, and payment processing, ensuring accuracy, compliance, revenue management and timely payouts while identifying opportunities for process improvement and optimization within the team
 

Work you will do:

Program Management:
Manage the full lifecycle of incentive and rebate programs, from program design and implementation to ongoing monitoring and reporting.
Collaborate with sales, marketing, and finance teams to develop program rules, eligibility criteria, and payout structures.
Ensure compliance with all relevant regulations and internal policies regarding incentive and rebate programs.
Quota and Territory assignment:
Manage the full lifecycle of quota management which includes quota planning, quota assignment, quota adjustments, relief and attainment.
Collaborate with Sales team to set the correct quota by seller, product, territory and customer segments.
Partner with Sales, Sales Excellence, Compliance and corporate teams for efficient and effective quota setup.
Monitor the sales leads and partners performance against that set quota and drive them to achieve results based on the aligned quota.
Data analysis and reporting of the sellers and partners performance against the set quota. Provide visibility to the sales leadership for decision making
Rebate Calculation and Processing:
Lead the team in accurately calculating rebates based on established program rules and customer agreements.
Utilize specialized rebate management software to streamline calculations and payment processing.
Review and approve rebate payments, addressing any discrepancies or issues before final payout.
Team Leadership:
Supervise a team of rebate processors, assign tasks, provide training, and ensure efficient workflow.
Monitor individual performance and provide feedback to team members.
Foster a culture of accuracy, compliance, and timely processing within the team.
Reporting and Analysis:
Generate comprehensive reports on rebate program performance, including sales trends, rebate payouts, and ROI analysis.
Identify areas for improvement and implement process changes to optimize program effectiveness.
Provide insights and recommendations to stakeholders on program strategy and adjustments based on data analysis.
Customer Interaction:
Respond to customer inquiries regarding rebate program details, eligibility, and payment status.
Resolve any customer disputes related to rebate calculations or program rules.
 
Team and Performance development
Own all facets of performance and career management for the team.
Expected to mentor all members to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day-to-day oversight of the team.
Own and be accountable for the output and performance of your team.
Operational Excellence:
Uphold and continue to drive operational excellence across the site and globe.
Drive best practices with a focus on outcomes for our customers.
Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
Recruiting and Hiring
Take the lead in hiring quality personnel who not only fit the needs of the current organization but will allow the team to scale with our customer and service growth.
Incident and Escalations Management
Lead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.
Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures to scale with the rapid expansion of the services and customer base.
Engage with Director and C-Level executives to understand business needs. Serve as the customer advocate and collaborate with internal resources to ensure all service level agreements (SLAs) are fulfilled. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
Champion and advocate for customer requirements within sales operations functions. Participate in customer requested meetings (onsite or via phone).
Responsible for delivering outstanding service and supporting customers when needed.

Job Requirements

This is a hybrid role, you will be required to work in a client office some of the time.