We Are:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Over 700,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
You Are:
AMS Allegro Architect Manager
is responsible for leading delivery and operational stability of application management services on a large, complex accounts operating in a multi-geography delivery model. This role demands a deep understanding of commercial trading processes, ISO protocols, and AMS governance frameworks.
The Work:
Lead AMS operations including incident resolution, service requests, and enhancements for energy trading and risk management platforms (like Allegro) and applications.
Manage a geographically distributed team to ensure seamless service delivery.
Ensure SLA compliance across incident response, patching, and batch operations; monitor metrics and address breaches proactively.
Lead change and release management, coordinating deployments with cross-functional teams.
Act as the escalation point for clients, driving timely resolution and leading root cause analysis.
Provide structured AMS reporting and lead governance meetings with stakeholders.
Foster a supportive team environment to enable successful execution.
Drive operational improvements using agile practices and automation to boost reliability, reduce costs, and accelerate issue resolution.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.