The position is in Orlando VA Medical Center, and is responsible for delivering Performance Improvement techniques to a broad array of programs and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Additional functions of the position involve advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects in the execution phase of supporting of Strategic Planning.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/08/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 12 position you must have served 52 weeks at the GS 11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR)- Health System Administration Series, 0671 Undergraduate and Graduate Education: Major study - Hospital Administration, Public Health Administration, or related fields such as business or public administration with course work in health care administration. ~ or ~ Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. ~ or ~ Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Preferred Experience: Strong analytical skills with experience in data collection, analysis, and interpretation. Proficiency with data analysis tools and Power Automation. Minimum Qualification Requirement in addition to (IOR): Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Develop effective solutions to improve performance. Pulls, isolates and manipulates data to identify root causes of a performance issue. Introduces effective ways to present data and findings. Develop detailed strategies for project sustainability. Build and maintain relationships with internal and external stakeholders to support project goals. Design experiments with process measurement in mind, identifies alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors. You will be rated on the following Competencies for this position: Creative Thinking Customer Service Project Management Quality Management Self Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Include but not limited to: Lead efforts to enhance quality, safety, effectiveness, and efficiency across departments. Develops effective solutions to improve performance. Compile and present reports on performance analysis, work measurements, and improvement recommendations to leadership. Introduces effective ways to present data and findings. Conduct brainstorming sessions using tools like affinity diagrams and multi-voting to develop and prioritize solutions. Stimulate innovative thinking and solution development. Build and maintain relationships with internal and external stakeholders to support project goals. Facilitates clear, collaborative communications. Provide training and coaching on Lean, Six Sigma, and performance improvement methods. Delivers comprehensive training and support to staff. Deliver accurate information, handle conflicts, anticipate needs, and resolve customer concerns promptly. Ensures conflict-free communication and resolution. Act as the project lead for healthcare and operational improvement projects that impact patient care delivery systems throughout the medical center. Manages project resources, schedules, and evaluates project performance. Create control, communication, and risk management plans to ensure project solutions are sustained post-closeout. Develops detailed strategies for project sustainability. Execute control plans and continuously monitor their effectiveness to ensure sustainability. Implements and tracks control plans to ensure project success. Provide strategic consultation to executive leadership on planning and system engineering. Ensures that the strategic advice provided is of high quality, reliable, and aligned with organizational standards and goals. Demonstrates thorough knowledge of quality assurance and control principles to make well-informed recommendations that enhance performance outcomes. Perform baseline studies and risk assessments to identify and improve system limitations. Utilizes quality management principles to ensure that baseline studies and risk assessments are thorough, accurate, and adhere to high standards. Employs methodologies to systematically evaluate and mitigate risks, improving overall system quality and reliability. Use quantitative and qualitative methods to assess and improve programs. Participate in VISN and National SR training calls and contribute to the SR network to enhance skills and knowledge. Actively seeks self-improvement and professional development. Lead and coordinate teams to achieve project goals and deliverables. Takes initiative and demonstrates leadership in team coordination. Identify and Prioritize Projects: Proactively identifies areas needing improvement and prioritize projects to align with organizational needs. and prioritizes improvement projects. Master Lean/Systems Redesign methodologies and train staff to attain certification (Yellow Belt, Green Belt, Black Belt). Empower lean practitioners facilitate their projects. Provides expert guidance and training in Lean methodologies. Perform data analysis, conduct research, and develop statistical models to assess performance improvements. Analyzes data and creates models with technical expertise. Develops and manages data metrics and dashboards to monitor project performance and benchmarks using technical knowledge. Work Schedule: Monday to Friday 7:30am - 4:00pm Position Description/PD#: Health System Specialist/PDS0012A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized