This position is located in the Division of Information Technology, Deputy CIO Technology, Customer Technology Services Section, Regional Customer Services of the Federal Deposit Insurance Corporation in Dallas, TX. Salary reflects a pay cap for this position of $275,000.
To meet the minimum qualifications, applicants must possess the following leadership and technical experiences. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised). Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members; AND Technical Experience: Experience in managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments and problem resolution; AND Technical Experience: Experience in coordinating with other organizations/divisions on matters related to IT programs and activities, such as project management and coordination services for nation-wide project deployments.
Directs the daily operations of IT within the Regional Office, field offices, and where located, the Area Office, to promote exceptional customer service. Serves as a member of the Customers Technology Services Support Section Management team which partners and collaborates with Regional and HQ counterparts. Develops or provides input to IT planning, budget, security, configuration, and problem management processes related to the assigned region. Sponsors and/or oversees projects related to enterprise deployments, IT service delivery, and process improvements. Prepares and presents briefings to senior management officials and contractor management officials on complex and controversial issues. Responsible for ensuring the Section’s programs, policies and processes are covered by internal controls and that appropriate precautions are taken to maximize the ongoing use of financial and human resources. Communicates complex functional and technical requirements, issues, and problems to both technical and non-technical personnel, including preparing and presenting briefings to senior management officials and contractor management officials on complex and controversial issues. Consults with and advises customers of IT considerations with respect to overall FDIC functions in support of field activities and in satisfying current information requirements. Works to identify short-and long-range courses of action to effectively and efficiently comply with legislative, regulatory or environmental changes that currently, or in the future, may impact the organization. Provides consultation to, and works cooperatively with, other organizational entities as needed. Makes decisions and develops recommendations in the assigned region that support important agency or division IT policies and inter-related programs. Ensures the integration of the assigned region to other functional areas and assesses impacts that require solutions to integration/interoperability issues. Evaluates and provides feedback and counseling to employees regarding work performance and conduct. Approves/disapproves requests for leave, telework, travel, training, etc. Identifies training and developmental needs for staff and provides regular recognition for staff. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate.