This position is located in Fraud Detection and National Security Directorate, HQFDNS Training and Knowledge Management Division. As a Communications Specialist, you will engage with internal and external stakeholders through communication strategies and technologies to ensure the consistent flow of accurate information pertinent to safeguarding our nation's lawful immigration system.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/09/2025. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/09/2025. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Applies knowledge management and communications methods to resolve ongoing communications issues and to contribute to employee engagement strategies; Serves as a technical resource in assessing, planning, developing, coordinating, implementing, and evaluating existing or new or communications strategies addressed to key internal and external stakeholders; Serves as a liaison for communicating issues affecting and impacting the programs mission; Effectively collaborates with different internal and external components to meet organizational needs; and Communicates to the team the assignment, project, problem to be solved, action items, milestones, and/or program issues under review, and deadlines and time frames for completion. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/09/2025. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.
Apply communications and knowledge management principles, processes, and systems including communication and collaboration with internal and external stakeholders.
Maintain and develop digital workplace tools such SharePoint sites, library applications and extensive tracking and management information systems for various FDNS and DHS-wide operational processes and enterprise work products.
Monitor and evaluate communication and information sharing processes across FDNS; recommend changes to policy and assist with coordinating liaison activities between DHS components by creating communication sharing products, reports and analyses.
Develop and prescribe procedures and techniques and furnish guidance to subordinates. Devise new methods or procedures for accomplishing work to solve communication and productivity problems.
Plan and assign tasks to subordinates based on project goals and objectives; set and adjust priorities based on direction from FDNS management with consideration of the difficulty and requirements of tasks, and the capabilities of employees.