Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

The Inside Sales Manager will lead and coach a team of customer success reps who manage a portfolio of independent restaurant accounts. This role is responsible for executive KPIs (driving case growth, increasing MOXe digital adoption, and ensuring exceptional customer experience through proactive account management and issue resolution). The Manager will act as the primary liaison between the Flex Sales team, Service Delivery Lead, and client, ensuring operational excellence, metric achievement, and a smooth transition of accounts into the model.
Key Responsibilities
Lead, coach, and develop a team of ~14 customer success reps to achieve KPIs (e.g., case growth, online orders, case margin, case profit.
Conduct weekly pipeline reviews, call calibrations, and performance coaching sessions.
Maintain and work with team for weekly account plan.
Create a culture of accountability, customer focus, and continuous improvement.
Partner with markets to ensure smooth account transitions and alignment on growth goals.
Drive sellers to identify upsell/cross-sell opportunities (center-of-plate products, national/local flyers, etc.) while retaining core volume.
Monitor and analyze Sigma dashboards, YoY baselines, and key metrics to take corrective action quickly.
Oversee adherence to training, playbooks, and standard operating procedures.
Maintain rigorous reporting cadence (weekly, monthly) to leadership on KPIs, risks, and successes.
Serve as the point of contact for certain client stakeholders on performance, escalations, and process improvements.
Work cross-functionally with marketing, data/analytics, and product teams to enhance seller tools and messaging.
Participate in quarterly business reviews and share insights with client partners.