The Governance & Risk Specialist ensures operational integrity by overseeing the execution of cross-functional governance, compliance protocols, and incident response efforts across the program. This role serves as the control point for policy adherence, security incident remediation, and root cause follow-through—helping safeguard the delivery framework and mitigate systemic risk.
Key Responsibilities:
Oversight of PII & Security incident tracking, analysis and mitigation
Owns remediation tracking for root cause analysis (RCA) and audit findings, ensuring timely resolution and documentation
Manages mishandled case protocols and urgent escalation workflows across business
areas
Oversees the security incident response process, including intake, tracking, reporting, and follow-up
Coordinates with Portfolio Leads and QTPX to embed governance controls into delivery processes and SOPs
Maintains audit logs and compliance documentation for cross-functional incidents and policy breaches
Serves as point of contact for program-wide delivery risks that span multiple functional towers, serving as a partner to CDP and Accenture security teams
Partners with the Program Enablement Lead to align strategic improvements with required governance controls
Contributes to continuous improvement of governance mechanisms in line with client requirements and operational best practices
Role Requirement:
While remote, the individual must reside within 100 miles of the posted office locations