Opportunity
Our Kohler Waters Spa team at The American Club Resort
offers more than 50 innovative spa services using the healing properties of
Earth’s mineral-rich waters and is one of only 64 five-star spas
worldwide. Join our world-class team of spa professionals and help our
guests renew and recharge while they experience five-star living at its
finest. 
Specific responsibilities include:
Completion
of KWS DESIGNing for 5-Star training
Responsible
for providing feedback and re-training staff as needed to ensure Forbes
5-Star Hold staff accountable for all policies, procedures and SOPs
Property
Management System super-user (and related systems) to correctly process
transactions, complete orders, accurately book/edit spa treatments and
efficiently manage system to optimize spa bookings standards are being
maintained by staff
Responsible
for maintaining cash handling policies including change in the safe, cash
recycler compliance, etc.
Knowledge
of spa treatments, spa policies, spa amenities, food & beverage and
overall resort options and ability to communicate with our guests
Receive
guest feedback/complaints and resolve any guest/staff issues as they arise
without supervision
Enforce
spa policies (service requirements, age restrictions, guest behavior,
etc.) with no supervision/support to maintain a relaxing spa atmosphere
Maintain
facility safety, cleanliness and guest amenity standards with 20-minute
walk throughs
Additional
Responsibilities as required
This is a Full Time position, working weekdays &
weekends with shifts varying between 6:30am and 10:30pm.