The Collections Support Associate is responsible for meeting monthly business to business collection targets set by the client using written and verbal collections processes while protecting the client's relationship with the customer. This position interacts with senior managers, credit managers, account payable departments as well as other employees of various organizations.
Key Responsibilities:
Meets monthly collection targets
Directs cash application through remittance advice and statements as required
Escalates issues in accordance with escalation policy
Assists in the preparation of management reports in line with clients and Accenture's requirements
Attends client meetings to discuss debtor performance and address issues as required
Improves service deliverables to the client with innovative ideas