The Supervisory Medical Support Assistant is responsible for initiating and carrying out a wide range of administrative functions associated with providing overall care and treatment for all veterans and non-veterans reporting to the facility. This announcement serves to fill 1 vacancy at Little Rock within the Central Arkansas Veterans Healthcare Systems.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates: Supervisory Medical Support Assistant, GS-8 Experience. One year of experience equivalent to the [GS-7] grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training [in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: Experience scheduling appointments. Excellent customer service skills. Operational knowledge of CPRS, VISTA GUI, AND VISTA Ability to pull Consult Reports for pending, active, and scheduled. Experience on the ACD line. Ability to multitask. Knowledge of clinic management. Assures accuracy of appointment management, clinic utilization, clinic access, and the coordination of all administrative information between the professional staff and the patient. Ability to confidently and competently train scheduling staff. Vast knowledge of national and local scheduling policies and SOPs. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS08. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment. Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.
Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant's primary duty is to supervise all activities of subordinate medical clerks. This includes the effective selection, training, and utilization of assigned staff as well as serving as the subject matter expert to all medical clerks. Duties include, but are not limited to: Establishing guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observing workers' performance Demonstrating and conducting work performance critiques/ audits Providing informal and formal feedback and periodically evaluates employee performance Resolving informal complaints and grievances Developing work improvement plans, recommending personnel actions as necessary Providing advice and counsel to workers related to work and administrative matters Effecting disciplinary measures, as appropriate to the authority delegated in this area Reviewing and approving or disapproving leave requests Ensuring that subordinates are trained and fully comply with the provisions of the safety regulations Supervising all activities of subordinate medical clerks Selecting, training, and utilization of assigned staff as well as serving as the subject matter expert to all medical clerks Coordinating schedules and assignments with ward supervisory staff and Lead Medical Clerks and making adjustments as needed Serving as preceptor for Medical Clerks released from training Making decisions on leave requests Gathering input from MSA's to evaluate performance of medical clerks in the pool as well as provide input to Chief of Staff or designee on the performance of medical clerks on the units Serving on Medical Center Committees as needed Preparing various reports in area of expertise Supervising scheduling of appointments in all specialty clinical areas, management of Consults, RECALL, EWL, or VCL in both Primary Care and Specialty Clinical areas. Work Schedule: Full-time, 8:00am-4:30pm Monday-Friday, subject to change based on the needs of the service. Recruitment Incentive (Sign-on Bonus): Not available. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 598-00545F Permanent Change of Station (PCS): Not authorized.