Home Equity Mortgage Loan Closer will:
Key Responsibilities:
Responsible for performing closing calls, scheduling signing appointments and meeting monthly productivity goals.
Serve as primary point of contact during the closing process.
Responsible for reviewing loan approval details with applicant which includes HELOC product, rate, term, loan amount, payoffs, vesting etc.
Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments.
Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence.
Hours are typically 8 am - 5 pm PST or 11 am EST - 8 pm EST depending on your location and business needs. This is a remote role; must be located within 90 minutes of a local Accenture office.