This position is located in the Office of Ombudsman, Dallas Regional Office of the Federal Deposit Insurance Corporation and provides support as a liaison to FDIC and regulated financial institutions to influence systemic change to improve operations and customer service and encourage the use of effective conflict management practices. Additional selections may be made from this vacancy announcement to fill similar vacancies that occur subsequent to this announcement.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 14-grade level or above in the Federal service. Specialized experience is defined as analyzing and processing examination reports of insured financial institutions; reviewing policies, rules and regulations to ensure fair treatment of institutions throughout the examination and regulatory processes; coordinating the analysis of operating programs related to the banking industry to identify patterns and systematic problems; and developing procedural and/or policy changes to resolve complaints and disputes made against insured depository institutions. Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement. For qualification determinations, your resume must contain the following for each work experience listed: Organization/Agency's Name Title Salary (series and grade, if applicable) Start and end dates (including the month and year) Number of hours you worked per week Relevant experience that supports your response to the specialized experience that is stated in the job announcement If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
Serve as the principal OO liaison to RMS and DCP management and staff in the assigned region for regulatory issues brought forward by the industry. Serve as an expert liaison with other Divisions and Offices in the assigned region involved in matters brought to the attention of the OO. Build external relationships by promoting customer service and public relations within the region through responsive, professional and timely program stewardship that enhances the image of the Corporation. Meet with insured depository institution officials and/or boards of directors, FDIC and other federal and state government regulators to discuss and resolve complaints brought to the attention of the OO. Perform and/or coordinate the investigation of complaints; reviews supervisory materials for the resolution of complex or sensitive inquiries and complaints relating to FDIC regulatory activities. Develop extensive outreach programs to be presented to the industry, including bank commissioners and trade associations.