Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Job Description:
The Senior Digital Workplace Engineer – Virtual Desktop Delivery will be responsible for the virtual desktop environment, including 1) ongoing operations of the existing environment and 2) the strategic design, implementation, and optimization of our target state, multi-cloud environment. This role is crucial for ensuring a secure, scalable, and high-performance virtual desktop and application experience for our global workforce, leveraging a hybrid solution that includes Citrix DaaS/Virtual Apps and Desktops, Microsoft Windows 365, and Amazon WorkSpaces.
Responsibilities:
Architecture & Design Responsibilities:
Lead the design and architecture of our next-generation VDI/DaaS platform, integrating Citrix DaaS (or Virtual Apps and Desktops), Windows 365, and Amazon WorkSpaces into a cohesive and performant hybrid solution.
Develop technical roadmaps for the EUC environment, including migration strategies, lifecycle management, and adoption of new technologies (e.g., containerization, secure browser isolation).
Ensure the VDI/DaaS architecture adheres to security best practices (Zero Trust, least privilege, data encryption) and organizational compliance standards.
Conduct capacity planning, demand forecasting, and performance modeling to ensure the environment is correctly scaled, optimized for cost, and highly available.
Design and implement robust Disaster Recovery (DR) and Business Continuity (BC) plans for all virtual desktop infrastructure.
Engineering & Operations Responsibilities:
Implement, configure, and maintain core components of Citrix (Cloud Connectors, StoreFront, WEM, Director, NetScaler/Gateway), Windows 365 (Cloud PCs, Intune integration, provisioning policies), and Amazon WorkSpaces.
Develop automation and orchestration scripts (e.g., PowerShell, Terraform, Python) for provisioning, monitoring, image management, and system tuning.
Manage and optimize desktop images (Golden Images) and application layering technologies (e.g., FSLogix, Citrix App Layering) to ensure a fast, consistent, and resilient user experience.
Serve as a Tier 3 escalation point for complex technical issues related to VDI/DaaS, including logon latency, network performance (HDX, PCoIP), security, and application delivery problems.
Collaborate with Network, Cloud Infrastructure (Azure/AWS), and Security teams to integrate VDI/DaaS solutions seamlessly.